Before asking for help, please have a look in the manual. The top of the manual provides some links to some short intro videos that address some common topics.

If the intro videos do not address your issue, please try searching the manual with your browser’s find command (Ctrl+F, or on a Mac, Command+F).

If you were unable to find what you needed in the manual, have a bug report or a suggestion, please visit the relevant support site:

Please don’t forget to be polite! We understand it can be frustrating when you can’t find what you’re looking for quickly, but please resist the temptation to take out your frustration on us. The majority of the questions we answer are from people who have not contributed to Anki, so it is mostly volunteer work. As the adage goes, "you can catch more flies with honey than with vinegar", and if you’re polite and courteous, we’re much more likely to answer your questions or go the extra mile to help you out.

There’s also a community forum, so that users can ask other users for advice on how to format cards, discuss effective learning strategies, and so on. It’s available here.

If you have usage questions or bug reports, please use the support sites listed above instead.