Getting Help

If you’re getting an error message, please include the message in full when reporting the problem. Saying "I get an error" is not enough - we need to see the exact text of the message.

Please go to the Help>About (Windows/Linux) or Anki>About (Mac) menu and check the version you’re using. If you’re not using the latest version mentioned at the top right of the Anki website, you should upgrade first. The system-provided version of Anki on Linux often lags behind the latest version.

AnkiDroid has a separate issue tracker, as it is developed by a separate group of volunteers. Please report AnkiDroid issues there.

Please try restarting Anki. If that doesn’t work, please try restarting your computer. Sometimes issues are caused by system instability rather than a specific problem with Anki.

Sometimes Anki decks can develop problems. Please go to Tools>Advanced>Check DB and see if the problem goes away after the database is checked. If the problem goes away but comes back again later, then it’s worth reporting.

If the error message you’re getting says there’s an error in a plugin, you need to report the issue to the plugin author instead. You can usually find the plugin author by going to Settings>Plugins>Open Plugin Folder, locating the plugin (a file ending with .py), and opening it in a text editor. Plugin authors usually leave their name and email near the top of the file. If no contact information is available, the plugin author is not supporting the plugin, and your only choice is to disable it.

Sometimes plugins can cause issues without it being obvious that the plugin is the cause. If you have installed any plugins, please go to Settings>Plugins>Startup and disable them, then restart Anki. If the problems go away, you can selectively reenable your plugins to narrow down which one is causing problems, then report the problem to the plugin author as mentioned above.

If you create a new deck and perform the same actions, does the problem persist or go away? Please mention so in your issue report.

Please make sure you have read the syncing FAQs.

Please make sure you have read the syncing media docs, including the problem-solving section.

Please go to Edit>Card Layout>Fields while reviewing and make sure the fields are set to a a font appropriate for the language you are studying.

If you still need to report a problem, please visit the issue tracker and search to see if you can find any similar issues.

Anki takes a backup of your deck each time you open it. Please see the deck errors page for more info.